Help with REALONAUT 360
Stuck somewhere, or something isn’t working as expected? Write to us or give us a call. We answer personally.
The manual
The REALONAUT 360 manual explains every step, from your first tour to floor plans, branding and statistics. Open the manual
So we can help quickly
- The name of the tour or its link
- What you did and what happened next
- A screenshot if something looks wrong
Frequently asked questions
Which photos can I upload?
360° photos as JPG files with a 2:1 aspect ratio, up to 25 MB each. Every common 360° camera delivers these. If an upload is interrupted, it carries on at your next attempt.
How do I embed a tour on my website?
Open the tour in the editor and go to “Share”. There you’ll find the link to send and the embed code for your website. The tour adapts to the space available.
Why does the editor suggest an HDR shot?
Because too many bright areas in the photo are blown out, usually the windows. With your camera’s HDR mode, bright areas stay visible too. You can still upload the photo.
How do I set up the measuring tape?
In the editor under “Measure”: print the calibration sheet, place it on the floor when taking the photo, upload a photo of it and mark the four corners. You can then switch on the measuring tape for the tour. The values are estimates from the photo; only a measured survey on site is binding.
How do I blur people or name plates?
In the editor, go to the “Enhance images” tab and choose “Blur areas”, paint over the area with the brush and apply. The area is blended into the image permanently; the original stays private. There is no automatic detection, so check your photos before publishing.
A colleague is leaving the office. What happens to their tours?
They stay online and belong to the company. You can hand them over to colleagues; the link and embed stay the same.
I’ve forgotten my password.
On the sign-in page, choose the link to reset your password and enter your email address. You’ll receive a link to set a new password. We never send login details by email.
What do I put in my privacy policy if I embed tours?
If you embed tours on your website, tell your visitors about it in your privacy policy. You can use this sample text and adapt it as needed:
Virtual tours by REALONAUT 360
On this website we embed virtual tours from REALONAUT 360 (REALONAUT GmbH, Feldgasse 12, 1080 Vienna, Austria). When you open a tour, your browser necessarily transmits your IP address to the REALONAUT 360 servers in the EU. The tour sets no cookies and loads no content from third-party servers. Views are analysed statistically without storing the IP address. The legal basis is our legitimate interest in presenting our properties (Art. 6(1)(f) GDPR). We have concluded a data processing agreement with REALONAUT. More at realonaut.com/en/privacy/.
Report content
If a tour shows content that is illegal or infringes your rights, email us at support@realonaut.com with the link to the tour or use our report form. We review every report.