Terms and Conditions

Structure

These Terms consist of a general part and special conditions for each service:

• Part A General Provisions, apply to all services
• Part B REALONAUT 360 (platform for virtual tours)
• Part C Common Provisions for Projects and Consulting, apply to Parts D to G
• Part D Websites, Web Applications and Software
• Part E Maintenance, Support and Ongoing Services
• Part F AI and Automation
• Part G Consulting, Analyses and Workshops

Part A and Part B apply to REALONAUT 360. Part A, Part C and the Part for the respective service apply to projects and consulting.

If provisions conflict, the following order of precedence applies: the individual offer or individual contract, the Part for the respective service (B, D, E, F or G), Part C, Part A.

Part A: General Provisions

A1 Scope

A1.1 REALONAUT GmbH, Feldgasse 12, 1080 Vienna, Austria, FN 467668y, Commercial Court of Vienna, UID ATU72214846 (“REALONAUT”) provides its services exclusively on the basis of these Terms.

A1.2 The contracting party is the business or person for whom the order is placed or the account is created (the “Customer”). The Customer is responsible for the actions of the persons who act on its behalf.

A1.3 These Terms also apply to future transactions without the need to refer to them again. Deviating terms of the Customer apply only if REALONAUT expressly agrees to them in text form; performing an order does not constitute agreement.

A1.4 For contracts concluded before this version was published, the previously agreed terms continue to apply, unless the special Parts provide otherwise.

A2 Fees and Payment

A2.1 All prices are net, plus statutory VAT. For Customers with a valid VAT identification number (VAT ID) in another EU Member State, the reverse charge procedure applies.

A2.2 Invoices are sent or made available electronically. They are deemed accepted if the Customer does not raise a reasoned objection within 14 days of receipt.

A2.3 In the event of late payment, REALONAUT may charge default interest under section 456 UGB (Austrian Commercial Code) as well as the costs of appropriate reminders and debt collection.

A2.4 The Customer may not withhold payments and may only set off claims that are undisputed or have been established by a final and binding court decision.

A3 References

A3.1 REALONAUT may name the Customer by its company name as a reference (e.g. on realonaut.com, in presentations and on social media). REALONAUT may also show or link to the Customer’s published work results and published tours as examples, including after the end of the contract.

A3.2 The Customer may object to this at any time without giving reasons, informally by email. REALONAUT then removes the reference within 14 days.

A3.3 REALONAUT shows unpublished work results and confidential content only with the Customer’s consent.

A4 Liability

A4.1 Except in the case of personal injury, REALONAUT is only liable for damage caused intentionally or through gross negligence by REALONAUT, its employees or its vicarious agents. The Customer must prove fault. Claims for damages become time-barred six months after the injured party becomes aware of the damage and of the party that caused it.

A4.2 Liability for gross negligence is limited per incident of damage to the order value; for ongoing services, to the fees paid by the Customer in the last twelve months.

A4.3 Liability for consequential damage, loss of profit and pure economic loss is excluded. For loss of data, REALONAUT is only liable for the effort required to restore the data from backups; the Customer is responsible for backing up its own data and systems, unless REALONAUT has expressly taken on this task.

A4.4 REALONAUT is not liable for content that the Customer supplies, uploads or approves, nor for outages or changes of third-party services.

A4.5 The Customer indemnifies and holds REALONAUT harmless against all damage and disadvantages (including reasonable costs of legal action) arising from a breach of its obligations under these Terms, in particular from content for which it lacks the necessary rights. The Customer supports REALONAUT as far as possible in defending against third-party claims.

A5 Confidentiality and Data Protection

A5.1 The parties treat confidential information of the other party that becomes known to them in the course of the contract as confidential, including after the end of the contract.

A5.2 How REALONAUT processes personal data is set out in the Privacy Policy at realonaut.com/datenschutz/ (English: realonaut.com/en/privacy/). Where REALONAUT processes personal data on behalf of the Customer, the parties conclude a Data Processing Agreement under Art. 28 GDPR (EU General Data Protection Regulation).

A5.3 Each party is itself responsible for complying with the data protection provisions applicable to it.

A6 Changes to these Terms

A6.1 REALONAUT may change these Terms with effect for the future if there is an objective reason (e.g. new services, changes in the law). For ongoing contracts (e.g. plans, maintenance contracts), REALONAUT notifies changes by email at least six weeks before they take effect.

A6.2 If the Customer does not object by the time the changes take effect, the changes are deemed accepted; REALONAUT expressly points this out in the notification. If the Customer objects, either party may terminate the ongoing contract with effect from the date the changes take effect. For individual projects already commissioned, the version valid at the time the contract was concluded applies.

A7 Consent to Messages (section 174 TKG 2021, Austrian Telecommunications Act 2021)

The Customer may separately consent to receiving messages from REALONAUT by email for advertising purposes (e.g. news, offers). Consent is voluntary, is not a condition for any contract and may be withdrawn at any time. The Customer receives communications relating to the contract (e.g. invoices, changes, security notices) regardless of this consent.

A8 Final Provisions

A8.1 Should provisions of these Terms be or become invalid in whole or in part, the remaining provisions remain valid. The invalid provision is replaced by a valid provision that comes as close as legally permissible to its economic purpose.

A8.2 Austrian law applies exclusively, excluding its conflict of laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

A8.3 The exclusive place of jurisdiction for disputes arising from this contract is the court having subject-matter jurisdiction for Vienna Innere Stadt (Vienna’s first district).

A8.4 The place of performance is Vienna.

A8.5 Declarations under these Terms may be made in text form, in particular by email to the address most recently notified. A declaration sent to this address is deemed received.

A8.6 There are no oral side agreements.

Part B: REALONAUT 360

B1 Subject Matter and Transition

B1.1 REALONAUT operates the REALONAUT 360 platform at my.realonaut.com. Customers upload 360-degree panoramas and other material there and use them to create virtual tours themselves. The tours can be shared via a link (e.g. by email, social media, messenger) or embedded on websites and in real estate portals.

B1.2 The persons who use the platform on behalf of the Customer are called “users”. The contracting party is the Customer (A1.2).

B1.3 For Customers who concluded a contract for REALONAUT 360 before 17 October 2026 (“existing customers”), these Terms apply from the time they consent to them. Agreed prices and the billing method remain in place until the Customer switches to a plan under these Terms.

B2 Registration, Business Status and Conclusion of Contract

B2.1 REALONAUT 360 is available only to businesses (entrepreneurs within the meaning of section 1 UGB or section 1 KSchG, Austrian Consumer Protection Act) (B2B), not to consumers. Associations and institutions that carry on business activities are deemed businesses. When registering, the Customer confirms that it is acting as a business on behalf of its business and states its company name. Paid plans can only be booked by those who provide a valid VAT ID from an EU Member State; REALONAUT checks it via the EU VAT Information Exchange System (VIES). Businesses without a VAT ID can use the Free plan. False information entitles REALONAUT to suspend the account and to terminate the contract for good cause.

B2.2 The contract for the Free plan is concluded when the Customer registers via the platform, accepts these Terms and confirms its email address via the confirmation link.

B2.3 The Customer books paid plans in the account. The contract for them is concluded when REALONAUT confirms the booking. The presentation of the plans on the website is not a binding offer.

B2.4 The person who creates the account becomes the owner and warrants that they are authorised to represent the Customer. The owner and the admins designated by the Customer manage the Customer’s users.

B2.5 When registering, the Customer provides truthful and complete information and keeps it up to date (in particular company name, address, VAT ID, email addresses).

B2.6 There is no entitlement to the conclusion of a contract. REALONAUT may reject a registration without giving reasons.

B3 Services

B3.1 REALONAUT provides the Customer with the platform for creating, editing, publishing, sharing and embedding 360-degree tours, together with storage space for the tours and encrypted data transmission. Scope and price are determined by the description of the selected plan (Free plan or paid plan) at the time of booking (realonaut.com/360/); these prices are binding.

B3.2 Each new account includes a sample tour to try out. It does not count towards the limits of the Free plan. REALONAUT holds the necessary rights to its images; the Customer may use it only to get to know the platform and not for its own listings.

B3.3 Each published tour contains a discreet reference to REALONAUT. The reference cannot be removed, not even in paid plans.

B3.4 REALONAUT provides add-on services only insofar as they are offered on the platform. They are billed separately for each order (B4.3). B8 applies to them.

B3.5 Values measured with the measuring tool in the tour are guide values derived from the photo, with a stated tolerance. Deviations are possible; only an on-site measurement is binding. REALONAUT is not liable for decisions based on such measured values.

B3.6 REALONAUT endeavours to ensure operation that is as free of disruption as possible, but does not owe constant availability (B9). Maintenance is announced in advance where possible and scheduled for times of low usage.

B3.7 REALONAUT develops the platform further and may change it, provided that the core of the booked service is retained and the change is reasonable for the Customer. REALONAUT announces material changes with reasonable notice.

B3.8 REALONAUT may discontinue the platform in whole or in part if its continued operation is not economically reasonable. REALONAUT announces this at least three months in advance; fees already paid for periods after the discontinuation are refunded pro rata.

B4 Free Plan, Plans, Fees and Payment

B4.1 In the Free plan, the Customer may have up to three tours created at the same time, of which no more than one may be published at the same time. The sample tour does not count. The Free plan is free of charge; REALONAUT may change its scope with one month’s notice.

B4.2 Paid plans extend the limits of the Free plan, in particular the number of tours published at the same time and the number of users. The fee is payable monthly in advance and is collected from the card on file via the payment service provider (currently Stripe); Apple Pay and Google Pay are possible. REALONAUT does not offer other payment methods, in particular direct debits. In the Office plan, payment by invoice is also possible on request.

B4.3 Add-on services become due when ordered and are charged immediately via the stored payment method. The price is displayed before the order is placed.

B4.4 Vouchers and discounts apply only to the extent for which they were issued (as a rule only for the subscription, not for add-on services). They are not transferable and cannot be redeemed for cash.

B4.5 In the event of late payment, REALONAUT may restrict paid features after an unsuccessful reminder with a grace period of 14 days; tours already published remain online during the grace period.

B4.6 REALONAUT may change the prices for paid plans with effect for the future. REALONAUT notifies price changes at least six weeks before they take effect. The Customer may terminate its plan with effect from the end of the month until the changes take effect.

B5 Obligations of the Customer

B5.1 The Customer provides the necessary infrastructure (hardware, software, internet access) at its own expense and uses the system requirements specified by REALONAUT (e.g. current browsers).

B5.2 The Customer keeps access data secret, protects it against access by third parties, blocks or deletes the accounts of employees who have left and reports any suspicion of misuse without delay. The Customer is liable for damage resulting from a breach of these obligations.

B5.3 The Customer uses the platform only as intended and refrains from anything that could impair REALONAUT, other customers or the availability of the platform, in particular excessive data transfer, automated queries and attempts to circumvent security measures.

B5.4 The Customer bears sole responsibility for the content it uploads and publishes. The Customer complies with all relevant laws, in particular data protection, copyright, trade mark, personality rights, competition and criminal law.

B5.5 The Customer only uploads content to which it holds the necessary rights (in particular copyright in the photos and the consent of the owners or tenants of the rooms shown). The Customer ensures that panoramas do not show any recognisable persons, identity documents, documents, vehicle registration plates or other personal items for whose publication no consent has been given. The platform offers a blur tool for this purpose; there is no automatic detection.

B5.6 Prohibited content: The Customer does not upload or distribute via the platform any content that is unlawful, in particular pornographic depictions, depictions of violence, hatred or sexual abuse, content inciting criminal offences, misleading information about real estate and files containing malware.

B5.7 The Customer is itself responsible for keeping backup copies of its original files. The platform is not an archive for originals.

B5.8 Uploaded images may contain metadata (e.g. EXIF data with the location where the photo was taken). REALONAUT does not publicly output the location, but does not guarantee that all metadata is removed. If in doubt, the Customer removes it before uploading.

B5.9 If the Customer embeds tours on its own websites, it informs visitors of this in its privacy policy. REALONAUT provides a template text for this purpose (realonaut.com/en/help/#sample-text).

B6 Indemnification

The Customer indemnifies and holds REALONAUT harmless in accordance with A4.5, in particular in the event of a breach of B5.4 to B5.6.

B7 Rights to Content and to the Platform

B7.1 For the term of the contract, REALONAUT grants the Customer the non-exclusive, non-transferable right to use the platform for the purposes of its business. These rights expire when the contract ends.

B7.2 All rights to the platform (software, player, design, sample tour) remain with REALONAUT or its licensors.

B7.3 All rights to the content provided by the Customer remain with the Customer or the respective rights holders. The Customer grants REALONAUT the simple (non-exclusive) right, limited to the term and purpose of the contract, to store, reproduce and technically process the content (e.g. tiles, preview images, resizing), to process it in the course of commissioned add-on services and to make it available to the public insofar as the Customer publishes it, as well as to use it for references under A3, for the latter also beyond the end of the contract.

B7.4 REALONAUT does not use the Customer’s content to train AI models and does not pass it on to third parties for this purpose.

B7.5 REALONAUT may publish aggregated figures that cannot be traced to individual customers (e.g. the number of tours on the platform). A3 applies to naming the Customer as a reference.

B8 Add-on Services

B8.1 REALONAUT displays the scope and price of an add-on service before it is ordered.

B8.2 The Customer checks every result of an add-on service before publication and adopts it consciously.

B8.3 Paid results of add-on services remain available to the Customer even after a paid plan ends, as long as the account exists, and can be downloaded via the platform.

B9 Availability and Warranty

B9.1 REALONAUT gives no warranty for the constant availability of the platform. Outages due to maintenance, updates or circumstances beyond REALONAUT’s control (e.g. disruptions at third parties or on the internet, force majeure) do not give rise to any claims by the Customer.

B9.2 REALONAUT remedies defects in the platform within a reasonable period, by means of its own choosing. The Customer reports defects and disruptions without delay, in writing and in a comprehensible manner.

B9.3 Price reduction and rescission of the contract (Wandlung) are excluded to the extent permitted by law. The right to terminate a paid plan under B12.2 remains unaffected.

B9.4 Defects resulting from improper use, unsuitable hardware or software or failure to meet the system requirements are excluded.

B10 Reporting and Blocking Content

B10.1 Anyone can report illegal content via the “Report content” function in the player or at realonaut.com/melden/ (English: realonaut.com/en/report/), via realonaut.com/en/help/ or by email to support@realonaut.com. REALONAUT checks reports promptly. The point of contact for authorities and users under the Digital Services Act (Regulation (EU) 2022/2065) is support@realonaut.com.

B10.2 If REALONAUT becomes aware of illegal content or a breach of B5.6, REALONAUT may immediately take the affected tours offline and suspend the account. Tours taken offline display a neutral notice page. REALONAUT informs the Customer of the measure and the reasons for it, unless legal obligations or orders from authorities prevent this.

B10.3 If a criminal offence is suspected, REALONAUT secures the affected data and transmits it to the competent authorities. The right to terminate the contract for good cause remains unaffected.

B10.4 REALONAUT is not obliged to check content in advance or to monitor it continuously, but may check uploaded images automatically for obviously prohibited content.

B10.5 At the Customer’s request in text form, REALONAUT blocks access to its content.

B11 Liability and Data Protection for REALONAUT 360

B11.1 In addition to A4: REALONAUT is not liable for content that customers upload or publish, nor for damage resulting from it. If the Customer shares tours with third parties, it does so at its sole risk; no contracts for the benefit of third parties arise. REALONAUT takes reasonable technical and organisational measures to protect the content, but is not liable for unlawful access by third parties unless REALONAUT is guilty of gross fault. For the free-of-charge Free plan, REALONAUT is liable only for intent and personal injury.

B11.2 Where REALONAUT processes personal data on behalf of the Customer, the Data Processing Agreement at realonaut.com/avv/ (English: realonaut.com/en/dpa/) applies, which is concluded upon acceptance of these Terms.

B12 Term and Termination

B12.1 The Free plan runs for an indefinite period. The Customer can end it at any time by arranging the deletion of its company or account by email to support@realonaut.com or, where offered, in the account.

B12.2 Paid plans run monthly and are each extended by one month. The Customer can terminate them at any time with effect from the end of the current billing month, in the account or by email to support@realonaut.com. As long as a due payment is outstanding, termination in the account is blocked; termination by email remains possible. There is no minimum term.

B12.3 After a paid plan ends, the account reverts to the Free plan. Tours and users exceeding the limits of the Free plan are taken offline or blocked, but not deleted. If the Customer books a plan again, they become available again.

B12.4 Either party may terminate the contract for good cause without notice. Good cause for REALONAUT exists in particular if the Customer

• breaches B5.6 or provides false information about its business status;
• fails to meet its payment obligations despite a reminder and a grace period of 14 days;
• otherwise breaches these Terms and does not remedy this without delay despite being requested to do so;
• significantly impairs the reputation of REALONAUT or the operation of the platform through its content or conduct.

B12.5 If REALONAUT terminates the contract for good cause attributable to the Customer’s fault, the claim to the fee until the end of the current billing month remains; discounts granted lapse for this period. Further claims for damages remain unaffected.

B12.6 If the Customer arranges the deletion of its company or account (by email to support@realonaut.com or, where offered, in the account), REALONAUT takes the tours offline immediately. The Customer can withdraw the deletion within 14 days; after that, REALONAUT permanently deletes the content. Backups and older image versions expire according to their retention periods, at the latest after six months. REALONAUT deletes data from the previous system (before 17 October 2026) as soon as that system has been shut down and the data is no longer needed. Statutory retention obligations and B10.3 remain unaffected.

Part C: Common Provisions for Projects and Consulting

C1 Application

Part C applies to all services under Parts D to G (websites and software, maintenance and ongoing services, AI and automation, consulting). Part C does not apply to REALONAUT 360.

C2 Offer and Conclusion of Contract

C2.1 REALONAUT’s offers are non-binding and, unless stated otherwise, valid for 30 days. Prices stated on the website for project and consulting services are guide values and not a binding offer.

C2.2 A contract is concluded when the Customer accepts an offer in text form (e.g. by email) or REALONAUT confirms an order in text form.

C2.3 The scope of services is determined by the offer and the documents referred to in it. Services not described there are not owed. Changes and extensions requested by the Customer (“additional work”) are charged by REALONAUT on a time and materials basis at the hourly rates applicable at the time, unless otherwise agreed. REALONAUT points out in advance if a request triggers additional work.

C2.4 The free initial consultation is non-binding and does not establish a contract.

C2.5 If REALONAUT grants a pilot or special price in return for permission to publish the result and a testimonial from the Customer, this consent (A3) forms part of the offer.

C3 Cooperation of the Customer

C3.1 The Customer provides in good time all information, content, access credentials and approvals required for the service and names a contact person who can make decisions.

C3.2 The Customer is responsible for the content it supplies (texts, images, logos, data) and warrants that it holds the necessary rights to it and that its use does not infringe any third-party rights.

C3.3 If the Customer’s cooperation is delayed, agreed dates are postponed accordingly. Any additional work arising from this may be charged.

C4 Payment

C4.1 Unless otherwise agreed, invoices are payable without deduction within 14 days of the invoice date.

C4.2 After an unsuccessful reminder with a grace period of 14 days, REALONAUT may withhold further services until payment is made.

C4.3 Third-party costs required for the service (e.g. hosting, domains, licences for plugins, fonts or software, use of AI models, printing) are borne by the Customer. REALONAUT shows them in the offer or agrees them in advance.

C5 Public Funding

C5.1 At the Customer’s request, REALONAUT supports the Customer with public funding (Part G). Whether funding is granted, and in what amount, is decided solely by the funding body.

C5.2 The agreed fee is owed regardless of whether and when funding is granted or paid out. The Customer is responsible for the accuracy of its information to the funding body and for compliance with the funding conditions.

C6 Rights to Work Results

C6.1 Rights to work results created individually for the Customer are governed by Parts D to G (in particular D6). Until payment has been made in full, the Customer only receives a revocable right of use for the purposes of acceptance and testing.

C6.2 REALONAUT may continue to use general knowledge, methods, tools, templates and reusable components that it uses or develops in the course of its work, provided that no confidential information or individual designs of the Customer are passed on.

C7 Use of AI Tools and Subcontractors

C7.1 REALONAUT uses AI tools in its own work, for example when drafting texts, designs and program code. REALONAUT itself checks and curates all results before they go to the Customer. In doing so, REALONAUT uses the Customer’s confidential information and personal data only with tools whose providers do not use the data for their own training.

C7.2 REALONAUT may use qualified subcontractors (e.g. for photography or development). REALONAUT remains responsible to the Customer.

C8 Warranty

C8.1 REALONAUT remedies defects, at its own choice, by repair or replacement within a reasonable period. Price reduction and rescission of the contract (Wandlung) are excluded to the extent permitted by law.

C8.2 The Customer reports defects without delay, at the latest within 14 days after they become apparent, in writing and in a comprehensible manner. The warranty period is six months from acceptance or handover.

C8.3 Defects resulting from changes by the Customer or third parties, improper use, unsuitable hardware or software, updates not installed or changes to third-party services (e.g. browsers, plugins, interfaces, AI models) are excluded.

C9 Liability for Consulting and Results

In addition to A4: REALONAUT is not liable for decisions that the Customer makes on the basis of consulting, analyses or results of AI systems.

C10 No Legal or Tax Advice

REALONAUT does not provide legal or tax advice. Information on data protection, imprint requirements, labelling obligations, funding law or AI regulation consists of professional assessments based on practical experience. The Customer is responsible for the legal assessment and for legal texts (e.g. the Customer’s privacy policy, imprint, terms and conditions); for this, REALONAUT recommends a review by a person authorised to provide such advice.

Part D: Websites, Web Applications and Software

D1 Subject Matter

Part D applies to the conception, design and implementation of websites, websites with integrations (e.g. shop, appointment booking, CRM, members’ area), web applications and custom software, as well as to logos, corporate design and photography within the scope of such projects. Unless otherwise agreed, these are contracts for work (Werkverträge, contracts to produce a specific result). Part C applies in addition.

D2 Process, Concept Phase and Approvals

D2.1 Projects begin with a strategy and funding check. Web applications and software start with a separately agreed, paid concept phase; its result forms the basis for the offer for implementation.

D2.2 REALONAUT submits the structure, texts and design to the Customer for approval. The offer specifies how many rounds of corrections are included; changes beyond this are additional work (C2.3). Approved stages are deemed the binding basis for the further steps.

D2.3 Time indications (e.g. “live in two to three weeks”) are calendar time from the point at which all content, access credentials and approvals under C3 are available, and are not fixed deadlines unless expressly agreed as a fixed deadline.

D3 Acceptance

D3.1 Upon completion, REALONAUT makes the result available for acceptance. The Customer checks it within 14 days and reports material defects in text form. Minor defects do not entitle the Customer to refuse acceptance; they are remedied under the warranty.

D3.2 The result is deemed accepted when the Customer puts it live or uses it productively, or if the Customer does not report any material defects within the deadline.

D4 Fees

D4.1 The prices on the website are guide values by tier. The offer is binding. Unless otherwise agreed, REALONAUT invoices 50% upon order and 50% upon acceptance; for projects exceeding €50,000 net, according to a payment schedule.

D4.2 The Starter package and the SEO audit are credited towards a follow-up project if it is commissioned within twelve months of the Starter package or the SEO audit.

D5 Hosting, Domain, Access and Third-Party Software

D5.1 Hosting, domain and access credentials are registered in the Customer’s name. REALONAUT sets them up on request; the Customer is the contracting party of the hosting or domain provider, and that provider’s terms apply.

D5.2 If REALONAUT uses third-party software (e.g. WordPress, plugins, fonts, libraries, open source), its licence terms apply. Licence costs are borne by the Customer (C4.3). REALONAUT is not responsible for errors in and changes to this software; its upkeep is part of maintenance (Part E).

D5.3 The websites are optimised for the versions of common browsers on computers, tablets and smartphones that are current at the time of acceptance.

D6 Rights to the Result

D6.1 After payment in full, the Customer receives the right, unlimited in time and territory and transferable, to use, edit and have edited the results created individually for it (design, program code, texts, logo). Access credentials, code and content are handed over to the Customer.

D6.2 This excludes third-party software (D5.2) and REALONAUT’s reusable components, templates and tools (C6.2); for these, the Customer receives a simple (non-exclusive), perpetual right of use within the scope of the project.

D6.3 The Customer may use photos from a photo shoot for its own presence (website, social media, printed matter, presentations), unlimited in time and territory. Passing them on to third parties for their own use (e.g. sale, stock photos) is not included. The photographer is credited on request. If photos show employees or other persons, the Customer obtains their consent to publication.

D7 Content, Law and Visibility

D7.1 REALONAUT implements websites technically in accordance with the requirements of the GDPR (e.g. without third-party requests, without unnecessary cookies). C10 applies to legal texts such as the Customer’s imprint, privacy policy or terms and conditions.

D7.2 Measures for visibility in search engines and AI search improve the conditions for being found. REALONAUT does not owe any particular rankings, visitor numbers or enquiries.

D7.3 After handover, the Customer maintains its content itself. Training is included in the project if stated in the offer.

Part E: Maintenance, Support and Ongoing Services

E1 Subject Matter

Part E applies to ongoing services for a monthly fee, in particular maintenance and support of websites (updates, backups, minor changes, further development), ongoing visibility (search engines and AI search, with reports) and the support, monitoring and adjustment of automations and agents (Part F).

E2 Scope

E2.1 The scope is determined by the selected package or the offer, in particular any included time allowance. Unused time expires at the end of the month. REALONAUT charges services beyond the allowance on a time and materials basis, after informing the Customer in advance.

E2.2 Hosting is not included; it is registered in the Customer’s name (D5.1).

E2.3 REALONAUT handles requests within normal business hours. Specific response or resolution times apply only if expressly agreed.

E2.4 REALONAUT installs security updates promptly. REALONAUT coordinates updates that change functions or require adjustments with the Customer in advance.

E3 Term and Termination

E3.1 Ongoing services are invoiced monthly in advance and run for an indefinite period. Either party may terminate with one month’s notice to the end of a month, unless a minimum term has been agreed.

E3.2 When the contract ends, REALONAUT hands over the access credentials required for continued operation, unless they are already held by the Customer.

Part F: AI and Automation

F1 Subject Matter

Part F applies to automations and pipelines (e.g. connecting CRM, accounting, website and email), AI assistants, agents for clearly defined processes and AI on the Customer’s own hardware or on servers in Austria. Part C applies in addition; Part D also applies to implementation and Part E to ongoing operation.

F2 AI Results and Approval by the Customer

F2.1 AI systems work with probabilities. Their results (e.g. texts, classifications, draft quotations, evaluations) may be incorrect, incomplete or unsuitable, even if the system has been carefully built and tested.

F2.2 REALONAUT builds processes so that a person at the Customer checks and approves results before they are sent externally or take legal or economic effect, unless expressly agreed otherwise. The Customer is responsible for approved results and for processes that the Customer runs without approval.

F2.3 REALONAUT owes the agreed function of the process, not a particular economic success (e.g. time savings of a particular amount). Objectives and metrics are recorded in the offer.

F3 Data and Obligations of the Customer

F3.1 The Customer ensures that it is permitted to use the data processed by the system for this purpose (e.g. legal basis under the GDPR, informing the data subjects, involving the works council or employees). REALONAUT advises on this within the scope of C10.

F3.2 Obligations as the deployer of an AI system (e.g. under the EU Artificial Intelligence Act, Regulation (EU) 2024/1689, such as labelling, staff training, human oversight) lie with the Customer. REALONAUT points out recognisable obligations and supports their implementation.

F4 Third-Party Services and Model Costs

F4.1 If a process uses third-party services (e.g. AI models, interfaces, cloud services), their terms apply. Accounts with these providers are created in the Customer’s name where possible.

F4.2 Costs for the use of AI models and third-party services are incurred according to usage and are shown openly; they are not included in REALONAUT’s fee unless otherwise agreed.

F4.3 If providers change their models, interfaces, prices or terms or discontinue services, the necessary adjustment is part of support (Part E) or additional work. REALONAUT is not liable for outages and changes of such services (A4.4).

F5 Pilot Offers

Pilot and special prices apply to the number of customers stated in the offer and to the scope described there. If it has been agreed that REALONAUT may publish the result and a testimonial from the Customer, REALONAUT agrees the specific text with the Customer before publication.

Part G: Consulting, Analyses and Workshops

G1 Subject Matter

Part G applies to strategy and roadmaps, funding advice, process analysis, AI analysis, workshops, sparring for management and comparable consulting services. REALONAUT provides them as a licensed management consultant (gewerblicher Unternehmensberater under the Austrian Trade Regulation Act).

G2 Nature of the Service

G2.1 Consulting is a service. REALONAUT owes careful advice to the best of its knowledge, not a particular result. The Customer makes the decisions based on the advice.

G2.2 The advice is based on the information provided by the Customer. The Customer is responsible for its accuracy and completeness.

G2.3 Written reports, roadmaps and analyses are intended for the Customer’s internal use. The Customer may pass them on to funding bodies, financing partners and its own advisers; publication requires REALONAUT’s consent.

G3 Funding Advice

G3.1 REALONAUT helps to find suitable funding programmes, to plan projects so that they are eligible for funding, to prepare applications and to accompany the settlement of funding. Whether funding is granted is decided by the funding body (C5).

G3.2 The Customer submits applications itself or in its own name, complies with deadlines and funding conditions and keeps records as evidence. REALONAUT is not liable for the rejection or reclaiming of funding unless REALONAUT has acted with gross negligence or intent.

G3.3 If funding advice is part of a project (“included”), it is covered by the project price. Funding advice commissioned separately is charged according to the offer.

G4 Appointments and Cancellations

G4.1 The Customer may postpone agreed appointments (e.g. workshop, on-site analysis) free of charge up to 48 hours in advance. In the event of later cancellation or non-attendance, REALONAUT may charge 50% of the fee for the appointment.

G4.2 REALONAUT charges travel expenses for appointments outside Vienna as agreed.